Frequently Asked Questions
- General Faqs
- Do i need a Back End subscription ?
- What is a Front End server ?
- What is a Back End server ?
- Do i need a PAID subscription for back end servers ?
- Can a user have multiple email addresses on a single account ?
- Can users use their current mail password to login to Baruwa ?
- Are there any restrictions on username format ?
- How do the Baruwa Enterprise Edition subscriptions work ?
- Are there limitations on the number of users or domains ?
- Do you support other payment methods apart from PayPal ?
- Why do you require a PayPal/PayFast account for the 30 day Trial ?
- How many trial subscriptions can i request ?
- Who qualifies for trial subscriptions ?
- I would like to resale Baruwa Enterprise Edition subscriptions
- Do you have an online demo system ?
- Does the solution support DANE, DMARC, SPF, DKIM, etc ?
- Technical Faqs
- How do i request a new feature ?
- How do i report a non security bug ?
- How do i report a security bug ?
- How do i disable TLS 1.0 and TLS 1.1 on SMTP ports ?
- How do i tailor Baruwa Enterprise Edition to my specific needs ?
- Can i manage Baruwa Enterprise Edition servers without using baruwa-setup ?
- How do i rebrand Baruwa Enterprise Edition servers ?
- What happens if i remove/hide/obscure the copyright notices without a license ?
- Where can i download rpm or deb packages to install on my system ?
- What are the settings i should use to configure LDAP/AD ?
- The web interface is slow, what could cause this ?
- Which MTA does Baruwa Enterprise use ?
- How long are MTA recipient callback responses cached ?
- How do i clear the MTA recipient callback responses cache ?
- SMTP AUTH on port 25 no longer works, why ?
- How do i allow attachments blocked by content protection through ?
- How do i allow Excel Binary Workbook files (.xlsb) blocked by content protection through ?
- How do i create a content protection policy for a sender ?
- How do i disable phishing checks for recipient ?
- How do i add a default delivery server ?
- How do i uninstall Baruwa Enterprise Edition ?
- How do i remove Baruwa ?
- My messages are incorrectly flagged as spam by BAYES_95 or BAYES_99, how do i fix it ?
- How do i disable a ClamAV signature ?
- My messages match ClamAV signature Heuristics.OLE2.ContainsMacros, how do i allow them through ?
- My messages match ClamAV signature Heuristics.Phishing.Email.SpoofedDomain, how do i allow them through ?
- How do i identify the spoofed url in an email triggering the Heuristics.Phishing.Email.SpoofedDomain signature ?
- How do i allow attachments with macros only from specific senders ?
- Baruwa is rejecting messages at SMTP time but i would like the messages available in the interface
- I want all messages logged regardless of status, what do i do ?
- How do i recover the rabbitmq cluster after a power failure takes down all nodes ?
- How do i sync a database cluster member that has fallen behind ?
- How do i fix repackdb errors ?
- How do i reindex the search index ?
- Help my inbound queue is building up, what should i do ?
- How do i enable remote technical support access ?
- How do i get a Maxmind Account ID and License Key ?
- How do i fix geoipupdate error “Your account ID or license key is invalid” ?
- How do i fix baruwa-setup error “Service searchd is already enabled, and is dead” ?
- How do i fix baruwa-setup error “augeas.change[baruwa-update-maxminddb-conf] failed => Error: Unable to save to file!” ?
- How do i fix baruwa-setup error “cmd.run[baruwascanner-initial-baruwa-sa-update] │ failed => Command “sa-update –gpgkey 70F416A6 –channel saupdate.baruwa.com”” ?
- How do i fix freshclam error “initialize: libfreshclam init failed” ?