Bundled support

All Baruwa Enterprise Edition subscriptions include bundled email only support.

Email only support is available 8x5 UTC+2 via the Enterprise edition support email address enterprise-support (AT)

A mailing list also exists where you can discuss Enterprise edition related issues as well as ask for help and advise from fellow subscribers. Baruwa Enterprise Edition support staff and developers subscribe to and actively monitor this list.

Support Package Matrix

  Standard Gold Platinum Platinum Plus
Support Hours 8x5 8x5 24x5 24x7
Response time 36 Hours 24 Hours 12 Hours 6 Hours
Email Support Yes Yes Yes Yes
Chat Support No No Yes Yes
Phone Support No No No Yes
Remote Monitoring No Yes Yes Yes
Paid Support No Yes Yes Yes
Payment period N/A Annual Annual Annual

Terms explained

  • 8x5 - 08H00 - 17H00 UTC+2 Monday - Friday
  • 24x5 - 24Hours UTC+2 Monday - Friday
  • 24x7 - 24Hours UTC+2 Monday - Sunday